
The Siren's Echo: Why Legacy Systems Fail in Modern Crises
The traditional emergency medical services (EMS) model, built on a foundation of rapid response to individual emergencies, faces profound challenges when confronted with systemic, large-scale threats. Its inherent limitations—resource scarcity, communication silos, and a reactive posture—are magnified during events that overwhelm capacity and disrupt the very infrastructure response depends on. This section examines the critical vulnerabilities of legacy systems, illustrating why a simple "more ambulances" approach is insufficient for the poly-crises of today. Understanding these failure points is the first step toward designing a more resilient future framework that can withstand and adapt to modern pressures.
The Fragility of Resource-Limited Models
Legacy EMS operates on a just-in-time resource model, with ambulances, personnel, and hospital beds often operating near capacity during normal times. A major crisis, such as a severe influenza outbreak or a mass casualty incident, instantly creates catastrophic demand surge. The 2017 Las Vegas shooting, for instance, saw over 500 patients transported in a matter of hours, exhausting local EMS resources and requiring unprecedented mutual aid. This model lacks the "surge capacity" and pre-positioned strategic reserves necessary for sustained operations. Without elastic resource pools or the ability to rapidly scale alternative care sites, the system buckles, leading to dangerous delays in treatment and compromised patient outcomes during the most critical phases of a disaster.
Communication Silos and Information Blackouts
Effective crisis management hinges on seamless information flow between ambulances, hospitals, public health agencies, and emergency operations centers. Legacy systems often rely on fragmented radio networks and incompatible data platforms, creating dangerous information silos. During Hurricane Katrina, communication breakdowns were catastrophic; hospitals couldn't coordinate patient transfers, and EMS crews were often operating blind. In a cyber-attack scenario, where digital systems are compromised, this fragility is exploited, paralyzing coordination. The absence of a unified, interoperable, and resilient communication backbone—one that can function on backup protocols—means that even available resources cannot be effectively deployed or directed where they are most needed, wasting precious time and effort.
In essence, the legacy siren signals a race against time for a single patient, but modern crises demand a synchronized, system-wide orchestra of response. Recognizing these structural weaknesses is not an indictment of frontline heroes but a necessary diagnosis to build a system that better supports them and protects the communities they serve.
Pillars of Resilience: Redefining the Framework for Crisis Response
Building resilience requires moving from a brittle, centralized model to a distributed, adaptive, and intelligence-driven system. Resilience is not merely about bouncing back but about bending without breaking, adapting in real-time, and maintaining core functions under extreme stress. This new framework rests on four interdependent pillars: Anticipation & Intelligence, Adaptive Capacity, Integrated Coordination, and Continuity of Care. Each pillar transforms a potential vulnerability into a source of strength, creating a web of preparedness that can absorb shocks and continue operating. We will explore how these concepts move beyond theoretical planning into practical, operational reality for modern healthcare systems.
Anticipation & Intelligence: From Reactive to Proactive
The first pillar shifts the focus from reaction to anticipation. This involves leveraging predictive analytics, syndromic surveillance, and environmental monitoring to identify threats before they peak. For example, analyzing real-time data from emergency department visits for respiratory symptoms can provide early warning of a novel pathogen outbreak weeks before traditional testing confirms it. Similarly, integrating climate models with public health data can predict heatwave-related illness surges or vector-borne disease spread, allowing for pre-emptive resource mobilization. This intelligence-driven approach enables "left-of-event" actions, such as stockpiling specific antidotes in regions at risk of industrial accidents or pre-deploying mobile medical units ahead of a predicted major storm, fundamentally changing the crisis timeline.
Adaptive Capacity and Surge Flexibility
The second pillar, adaptive capacity, is the system's ability to dynamically reconfigure itself. This goes beyond having extra beds; it's about creating flexible protocols and physical spaces. It includes training EMS personnel in disaster triage and alternate care pathways, establishing memoranda of understanding with non-traditional partners like veterinary hospitals or large venue clinics for space, and implementing "crisis standards of care" frameworks that provide ethical and legal guidance for resource allocation during scarcity. The COVID-19 pandemic demonstrated this with the rapid creation of field hospitals and the repurposing of anesthesia machines as ventilators. A resilient system institutionalizes this flexibility through regular full-scale exercises and modular equipment that can be scaled up or down based on real-time need.
By embedding anticipation and adaptability into its core DNA, a medical crisis response system transforms from a fragile chain into a resilient network. This foundational shift enables the sophisticated coordination and continuity strategies required to manage complex, prolonged emergencies effectively.
The Digital Nervous System: Data, AI, and Interoperable Technology
Technology is the central nervous system of a modern resilient response, but it must be the right kind: interoperable, secure, and intelligent. Outdated, proprietary systems that cannot communicate create fatal bottlenecks. The vision is a unified digital ecosystem where data flows securely to inform decisions at every level, from the paramedic in the field to the public health official in the command center. This section delves into the critical technological components—from real-time data dashboards and artificial intelligence to secure, redundant communications—that empower a cohesive and informed response, turning fragmented information into actionable intelligence during the chaos of a crisis.
Real-Time Situational Awareness and Common Operating Picture
A Common Operating Picture (COP) is a shared, real-time visualization of the crisis landscape. This integrates data from EMS units (location, status, patient load), hospitals (bed capacity, specialist availability, resource status), traffic cameras, and environmental sensors onto a single, secure geospatial map. During the 2023 wildfires in Hawaii, the lack of a unified COP hampered evacuation and medical response. A resilient system employs platforms like GIS-based crisis management software, ensuring all authorized agencies see the same information. This allows commanders to dynamically dispatch resources, identify emerging hot zones, and track patient movements across the continuum of care, preventing overcrowding at one hospital while another has available capacity just miles away.
Artificial Intelligence for Predictive Triage and Resource Optimization
Artificial Intelligence moves beyond dashboards to provide predictive insights and decision support. Machine learning algorithms can analyze incoming 911 call data, social media trends, and hospital intake patterns to predict casualty surges and their likely injury types hours in advance. AI-powered triage tools, used in both dispatch and field settings, can help prioritize patients based on severity and predicted outcomes, especially valuable when medics are overwhelmed. Furthermore, AI can optimize complex logistics, such as routing ambulances around blocked roads or calculating the most efficient distribution of scarce resources like blood products or ventilators across a regional network, ensuring they are used where they can save the most lives.
Cybersecurity and Redundant Communication Protocols
In an era where healthcare is a prime target for ransomware, technological resilience is meaningless without cybersecurity. A resilient system must have hardened networks, regular penetration testing, and encrypted data channels. Crucially, it requires redundant, low-tech communication fallbacks. When a cyberattack crippled the Irish Health Service in 2021, staff reverted to paper records and basic phones. Modern systems must plan for this, maintaining analog radio networks, satellite phones, and pre-printed contingency protocols that can be activated instantly. The technology pillar must be both advanced and antifragile, designed to maintain core communication functions even when its most sophisticated components are compromised.
Ultimately, a resilient digital nervous system does not just transmit data; it synthesizes it into wisdom, empowering human responders to make faster, better, and more coordinated decisions under the extreme pressure of a modern crisis.
Integrated Command and Cross-Sector Collaboration
No medical crisis exists in a vacuum; it intersects with power failures, transportation breakdowns, and public panic. A resilient medical response cannot be planned or executed by the healthcare sector alone. It requires deep, pre-established integration with emergency management, law enforcement, fire services, utilities, the private sector, and community organizations. This section explores the structures and practices that break down institutional silos and foster genuine collaboration. Moving from independent agencies operating in parallel to a unified, cross-functional team is perhaps the most challenging yet most critical leap in building true system-wide resilience.
The Incident Command System (ICS) and Unified Command
The Incident Command System (ICS) provides a scalable, standardized management framework for organizing response across agencies. The key for medical resilience is the effective implementation of a Unified Command, where leaders from public health, hospital systems, EMS, and emergency management co-locate and make collaborative decisions. Too often, medical representatives are advisors rather than core commanders. In a resilient model, a senior public health officer has equal authority in directing response priorities alongside fire and police chiefs. This ensures medical needs—like establishing casualty collection points or prioritizing zones for search-and-rescue based on medical urgency—are central to the overall incident strategy from the very first moments.
Pre-Crisis Relationship Building and Joint Exercises
Collaboration cannot be forged during a disaster. It must be built through continuous pre-crisis engagement. This includes formal agreements with private ambulance companies, national guard units, and non-healthcare entities like hotel chains for isolation housing or school districts for shelter space. More importantly, it requires regular, realistic multi-agency exercises that stress the system. Tabletop simulations and full-scale drills that include players from utilities, transportation, and telecommunications reveal gaps in plans and communication protocols. The trust and familiarity gained when solving simulated problems together are invaluable when a real crisis hits, turning a list of contacts into a cohesive team that understands each other's capabilities and constraints.
True integration means that when the siren sounds, it activates not just an ambulance, but a networked community response where every sector understands its role in supporting the medical mission, creating a collective strength far greater than the sum of its parts.
Community as the First Responder: Building Public Health Resilience
The most immediate response in any disaster comes not from professionals, but from bystanders, family, and neighbors. A resilient system recognizes, trains, and empowers the community as a vital component of the response continuum. This involves moving the public from a passive role as potential victims to an active role as informed, prepared, and capable first responders. By investing in widespread public education, from basic first aid and psychological first aid to crisis communication literacy, we can dramatically increase survival rates and reduce the burden on professional systems during the critical "golden hour" following a mass casualty event or in the isolated aftermath of a major disaster.
Widespread Public Training in Bleeding Control and Psychological First Aid
Programs like the "Stop the Bleed" campaign, born from lessons after the Sandy Hook shooting, exemplify this pillar. Teaching civilians how to apply tourniquets and pack wounds can save lives in active shooter incidents or accidents before EMS arrives. Equally important is training in Psychological First Aid (PFA) for community leaders, teachers, and even ordinary citizens. In the wake of a traumatic event, the ability to provide calming, supportive initial psychological care can mitigate long-term mental health consequences and foster community cohesion. A resilient system sponsors, promotes, and makes these trainings ubiquitous in schools, workplaces, and community centers, creating a baseline layer of lifesaving capability.
Crisis Communication and Building Public Trust
Effective, transparent, and consistent communication is a medical intervention in a crisis. Misinformation breeds panic, distrust, and non-compliance with public health directives, as seen during the COVID-19 pandemic. A resilient system proactively builds trust with the public through clear, empathetic messaging from unified, credible sources before, during, and after an event. This includes educating the public on how to access accurate information, understand risk levels, and follow protective actions. Utilizing multiple channels—social media, emergency alerts, and trusted community influencers—ensures messages reach everyone. An informed public that trusts its leaders is more likely to take appropriate protective actions, self-triage effectively, and support the overall response effort.
By viewing the community not as a liability to be managed but as an asset to be leveraged, we create a profound force multiplier. A prepared and engaged public forms the ultimate shock absorber for any crisis response system, enhancing collective survival and accelerating community recovery.
Hospital and Healthcare Facility Preparedness: Beyond the Walls
Hospitals are the anchor points of the medical response system, but they are also vulnerable institutions that can become incident epicenters themselves if not prepared. Resilience requires hospitals to look beyond their own walls, ensuring their continuity of operations while integrating seamlessly with the broader community response. This involves hardening infrastructure against threats, developing robust continuity of operations plans (COOP), and establishing clear protocols for crisis capacity and patient care transitions. A hospital's ability to remain functional, accept patients, and support pre-hospital care dictates the success of the entire medical response chain during a major event.
Infrastructure Hardening and Resource Security
Modern threats include prolonged power outages, water supply contamination, and cyber-physical attacks. Hospital resilience begins with engineering solutions: redundant power systems with on-site fuel reserves, water purification capabilities, and hardened data centers. It extends to secure supply chains for critical items like pharmaceuticals and oxygen, with regional stockpiling to buffer against national shortages. The 2021 winter storm in Texas demonstrated the consequences of infrastructure failure, as hospitals faced flooding, power loss, and oxygen shortages simultaneously. Preparedness requires continuous investment and testing of these backup systems, treating them as core clinical infrastructure, not optional extras.
Crisis Standards of Care and Surge Capacity Protocols
When demand catastrophically exceeds resources, hospitals must have an ethical and legal framework to guide impossible decisions. Crisis Standards of Care (CSC) plans, developed transparently with community input, provide protocols for allocating ventilators, ICU beds, and staff in a fair, consistent manner. These plans must be paired with practical surge capacity strategies. This includes the ability to rapidly decompress the hospital by discharging appropriate patients, canceling elective procedures, and converting non-clinical spaces (e.g., cafeterias, conference rooms) into patient care areas. Staff are cross-trained in essential functions, and "just-in-time" training modules are prepared for deploying non-specialist clinicians to support critical care teams.
A resilient hospital is not an isolated fortress but a dynamic, adaptable node in a larger network. Its preparedness directly determines whether the pre-hospital response has a destination for its patients or faces a dead end, making it a cornerstone of any comprehensive crisis strategy.
Logistics and Supply Chain Immunity in a Disrupted World
The modern medical supply chain is a global, lean, and efficient marvel—until a crisis exposes its profound fragility. From personal protective equipment (PPE) shortages to ventilator scarcity, the COVID-19 pandemic laid bare how dependent healthcare is on uninterrupted just-in-time delivery. Building resilience requires creating "supply chain immunity"—the ability to maintain the flow of critical medical goods despite geopolitical, climatic, or economic shocks. This involves strategic stockpiling, regional manufacturing, digital tracking, and diversified sourcing to create a robust, responsive, and transparent logistics network that can sustain healthcare delivery through prolonged disruptions.
Strategic National and Distributed Regional Stockpiles
While national stockpiles like the U.S. Strategic National Stockpile are crucial, a single centralized repository is vulnerable to transportation bottlenecks. A resilient model complements national reserves with distributed, regional caches managed by states or multi-hospital coalitions. These caches should contain not just generic supplies but threat-specific modules (e.g., chemical antidotes, burn care supplies, pediatric medications) based on regional risk assessments. Crucially, these stockpiles require active management—regular rotation, maintenance, and real-time inventory visibility through barcode or RFID tracking. The goal is to have supplies positioned within hours, not days, of a crisis point, with clear protocols for rapid deployment and replenishment.
Onshoring, 3D Printing, and Agile Manufacturing
Over-reliance on overseas manufacturing for critical items proved disastrous during the pandemic. Resilience incentivizes onshoring or "friendshoring" of essential medical product manufacturing, particularly for single-source items. Furthermore, digital manufacturing technologies like 3D printing offer revolutionary potential for crisis agility. During the early COVID-19 peaks, institutions used 3D printers to produce nasal swabs, ventilator parts, and face shield components locally. A resilient system invests in these capabilities, maintaining digital blueprints for critical items and pre-qualifying local manufacturers who can pivot production in an emergency. This creates a responsive, local manufacturing base that can fill urgent gaps while traditional supply chains reconstitute.
Ultimately, logistics resilience ensures that the medical response system never has to fight a crisis with empty hands. By building buffers, diversifying sources, and leveraging technology, we can create a supply chain that is a source of strength, not a point of failure, when society needs it most.
Psychological Resilience and Provider Sustainment
The human element is the most critical and most vulnerable component of any crisis response system. Paramedics, nurses, physicians, and dispatchers face unprecedented moral distress, burnout, and trauma during prolonged or catastrophic events. A system that exhausts and breaks its workforce is not resilient, no matter how advanced its technology or supplies. This section addresses the imperative of building psychological resilience and robust sustainment programs for healthcare responders. It involves proactive mental health support, ethical frameworks to guide difficult decisions, and practical strategies for maintaining provider well-being throughout the grueling duration of a modern crisis, ensuring they can continue to provide care without sacrificing their own health.
Proactive Mental Health Support and Peer Networks
Resilience begins before the crisis with training in stress management, mindfulness, and psychological first aid for providers themselves. During an event, embedded mental health professionals and robust peer support programs are essential. The Code Lavender program, pioneered at the Cleveland Clinic, provides immediate, confidential emotional support to any staff member experiencing distress. A resilient system normalizes help-seeking behavior, debriefs teams after traumatic shifts, and provides access to confidential counseling without stigma. Furthermore, implementing mandatory rest periods and rotation out of high-stress roles is not a luxury but an operational necessity to prevent catastrophic errors and long-term attrition.
Moral Resilience and Ethical Preparedness
Providers facing crisis standards of care—making triage decisions that determine who receives scarce lifesaving resources—experience profound moral injury. Building moral resilience involves preparing them for these realities through ethics training, simulation, and clear institutional support. This includes providing clear, pre-authorized ethical guidelines (CSC protocols) so providers are not making agonizing decisions in isolation. It also means ensuring leadership publicly supports frontline decisions made in good faith under extreme duress. Creating forums for ethical deliberation and ensuring providers have access to ethicists during a crisis can mitigate the long-term psychological harm of practicing in resource-scarce environments.
By prioritizing the sustainment of its human capital, a resilient system protects its most valuable asset. Caring for the caregivers is not just an act of compassion; it is a strategic imperative for maintaining operational effectiveness throughout a prolonged crisis and preserving the workforce for future challenges.
Training and Simulation: Stress-Testing the System Before Crisis Hits
Plans on paper are illusions of preparedness. True resilience is forged in the realistic, stressful, and often humbling environment of simulation and exercises. A comprehensive training regimen that progresses from tabletops to full-scale functional exercises is essential for identifying gaps, building muscle memory, and fostering interdisciplinary trust. This section outlines a tiered approach to exercising the medical crisis response system, emphasizing the need for unscripted, inject-driven scenarios that challenge assumptions and reveal systemic weaknesses in a controlled, learning-focused environment, long before lives are on the line.
Progressive Exercise Methodology: From Tabletop to Full-Scale
Effective training follows a progressive methodology. It begins with discussion-based tabletops where key leaders walk through a scenario (e.g., "a novel respiratory virus is detected") to review plans and coordination. The next level is drills, which test a single, specific function, such as setting up a decontamination line or activating a mass notification system. More complex are functional exercises, which simulate a crisis in real-time in an EOC or hospital command center, using simulated communications and injects. The pinnacle is the full-scale exercise, which deploys actual resources (though often with simulated patients) in a field environment. Each level increases fidelity and stress, preparing personnel for the chaos of a real event.
After-Action Reviews and Continuous Improvement Loop
The true value of an exercise is not in its execution but in the rigorous, blame-free After-Action Review (AAR) and the subsequent Improvement Plan (IP). A resilient system dedicates as much time to the AAR process as to the exercise itself. This involves collecting observations from all participants, analyzing performance against objectives, and documenting strengths and areas for improvement. The resulting IP must assign concrete corrective actions, owners, and deadlines. Crucially, these improvements are then tested in the next cycle of exercises. This creates a continuous feedback loop of plan-exercise-evaluate-improve, ensuring the system learns and adapts from simulated failures, thereby preventing them in real crises.
Investing in rigorous, realistic simulation is the ultimate test of resilience. It is the only way to pressure-test integration, reveal communication breakdowns, and build the confidence and competence required to perform under the extreme duress of a modern medical catastrophe.
Policy, Funding, and Governance for Long-Term Resilience
Sustainable resilience cannot be achieved through episodic grants or the heroic efforts of individuals. It requires stable, strategic investment and supportive policy frameworks at local, state, and national levels. This section addresses the often-overlooked enablers of resilience: dedicated funding streams, updated legal and regulatory frameworks, and governance structures that prioritize preparedness as a continuous public good, not a discretionary expense. Without addressing these foundational pillars, even the best-designed technical and operational solutions will falter, leaving communities vulnerable to the next inevitable threat.
Dedicated Funding and Economic Valuation of Preparedness
Preparedness is notoriously difficult to fund because its success is measured by disasters that do not happen. Resilience requires moving away from boom-bust cycles of post-disaster funding toward consistent, dedicated revenue streams. This could include dedicated percentages of health budgets, public health infrastructure bonds, or public-private resilience funds. Furthermore, we must better articulate the economic argument: investing in resilience saves multiples in avoided response costs, business interruption, and long-term healthcare expenses. Quantifying the return on investment for surge capacity or interoperable communications can help secure sustained funding from legislatures and health system boards who must balance competing priorities.
Legal and Regulatory Modernization
Outdated laws and regulations can actively hinder an effective crisis response. Issues include cross-state licensure for healthcare workers, liability protections for providers working under crisis standards of care, and data-sharing restrictions between agencies. A resilient policy environment proactively addresses these barriers. For example, the Emergency Management Assistance Compact (EMAC) facilitates interstate mutual aid, but medical licensure reciprocity often requires separate, time-consuming declarations. Modernizing these frameworks to allow for rapid credentialing, providing liability safe harbors for good-faith actions during a declared emergency, and creating data-use agreements for crisis situations are essential policy steps to enable agile, cross-jurisdictional medical response.
Ultimately, policy and funding are the bedrock upon which operational resilience is built. By championing smart investment and agile governance, we can transition from ad-hoc, reactive crisis spending to a proactive, sustainable model that protects population health as a core function of society.
Measuring Resilience: Metrics and Indicators for a Prepared System
You cannot manage what you do not measure. For resilience to move from a buzzword to an operational reality, we must define and track concrete metrics that indicate a system's readiness and ability to adapt. This involves moving beyond simple inventory counts (e.g., number of ventilators) to dynamic indicators of functionality, integration, and recovery capacity. This section proposes a framework for measuring medical crisis response resilience, focusing on key performance indicators (KPIs) that assess the system's robustness, resourcefulness, and capacity for rapid recovery before, during, and after a disruptive event.
Pre-Event Readiness Indicators
These metrics assess the baseline preparedness of the system. They go beyond checklist compliance to measure capability. Examples include: the percentage of EMS personnel and hospital staff trained in disaster-specific protocols annually; the time required to fully activate the hospital incident command system from a cold start; the number of full-scale, multi-agency exercises conducted per year with documented after-action reports; and the inventory turnover rate and shelf-life status of strategic stockpiles. Another critical indicator is the level of interoperability achieved, measured by the number of agencies that can successfully share patient tracking data or situational awareness feeds in a functional exercise.
In-Event Performance and Adaptive Capacity Metrics
During a crisis, resilience is measured by the system's performance under stress. Key indicators include: time from incident onset to establishment of unified command with medical representation; ambulance diversion hours as a percentage of crisis duration, indicating hospital surge strain; the ratio of patients treated at alternate care sites versus traditional EDs; and the time to restore critical care services after an infrastructure failure (e.g., power, IT). Most importantly, tracking patient-centered outcomes—like time to definitive care for time-sensitive conditions (stroke, trauma) during the crisis compared to baseline—provides the ultimate measure of whether the system maintained its core function under extreme pressure.
By establishing a clear dashboard of resilience metrics, stakeholders can move from subjective assessments to data-driven management of preparedness efforts. This allows for targeted investments, identifies chronic vulnerabilities, and ultimately provides a transparent account of a community's readiness to face modern medical threats.
The Path Forward: Implementing a Resilience Action Plan
The vision of a resilient medical crisis response system is clear, but its realization requires a deliberate, phased implementation strategy. This final section provides a practical, actionable roadmap for communities, healthcare systems, and policymakers to begin the journey. It emphasizes starting with foundational assessments, building multidisciplinary coalitions, and pursuing incremental, high-impact wins that build momentum. The goal is not overnight transformation but steady, committed progress toward a system that is truly prepared to protect health in the face of the complex, unpredictable threats that define our modern world.
Conduct a Regional Vulnerability and Gap Analysis
The first step is honest assessment. Convene a multidisciplinary resilience council with members from EMS, hospitals, public health, emergency management, and community organizations. Using tools like the HHS Healthcare Preparedness Capabilities or joint hazard vulnerability analyses, conduct a rigorous assessment of regional threats (e.g., earthquake, pandemic, industrial hazard) and the current system's gaps against the pillars of resilience discussed in this article. This analysis should identify the top three to five critical vulnerabilities—be it communication interoperability, surge bed capacity, or supply chain fragility—that, if addressed, would yield the greatest increase in regional resilience. This focused list becomes the initial strategic work plan.
Pilot High-Impact Projects and Build on Success
Attempting to solve every problem at once leads to paralysis. Instead, select one or two high-impact, achievable pilot projects from the gap analysis. For example, implement a regional EMS-hospital resource status dashboard, or conduct a full-scale exercise focused on patient evacuation from a compromised hospital. Secure funding, execute the project meticulously, and measure its success. Use the demonstrated success and lessons learned to build political and financial support for the next phase of projects. Celebrate these wins publicly to maintain stakeholder engagement and demonstrate tangible progress. This iterative, success-based approach builds capability, trust, and institutional muscle memory for the larger transformation.
The journey beyond the siren is ongoing. It demands leadership, collaboration, and a steadfast commitment to valuing preparedness as a cornerstone of public safety. By taking these first deliberate steps today, we build the resilient system that will answer the call of tomorrow's crises, ensuring that when the next threat emerges, our response is not just rapid, but robust, adaptive, and ultimately, life-sustaining.
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